Do you remember that Apple sent scary service notifications to iPhone users that essentially disabled battery status after a third-party battery replacement is performed? It was all an attempt to protect users, according to Apple.
The Cupertino giant has opened up to The Verge regarding why he has made the decision to send alarming notifications. It seems that the company does not want to risk risking the safety of its users. "We take the safety of our customers very seriously and we want to make sure the battery replacement is done correctly," said an Apple spokesman.
The entire statement given by Apple to The Verge explains the company's point of view, which is as follows: “ Last year we introduced a new feature to notify customers if we could not verify that a new battery and genuine be installed by a certified technician following Apple repair processes. This information is there to help protect our customers from damaged, low quality or used batteries that can lead to safety or performance issues. This notification does not affect the customer's ability to use the phone after an unauthorized repair. "
From the statement, it is clear that Apple has a valid point here. The company wants iPhone users to be aware of the possible side effects of battery replacement by a third party just because Apple Store is a bit far from the user's residence.
Apple also emphasized its extensive list of service providers that will make official repairs more accessible. "There are now more than 1,800 authorized Apple service providers in the United States, so our customers have even more convenient access to quality repairs." said Apple.
However, this move has disappointed many reliable services that make efficient battery replacements and put their business at stake. So, are you convinced by Apple's justification or do you think this is just a trick presented by the brand to get more control over your customer service? Tell us in the comments.